Customer Services
Our dedicated customer services personnel are available from 9.00am to 5.30pm, Monday to Friday to deal with all product and service related queries.
All personnel have had comprehensive training on Fresenius Kabi products.

Patient Services
Fresenius Kabi Homecare Patient Care Co-ordinators are highly trained and dedicated to the care of our patients.
Our homecare patient co-ordinator supports our patients their families and carers.
Fresenius Kabi have a nationwide team of experienced and dedicated Nurse Advisors who are available 24 hours 7 days a week.

Patient Care Co-ordinators Role
· Supply introductory letter, stock card and useful information so that all patients and carers are adequately informed about the service
· Telephone patients to check details of stock levels or requirements, answer any queries and report any discrepancies back to the hospital
· Operate computerised stock control system to determine correct requirements
· Make arrangements for scheduled product delivery
· Arrange any additional deliveries or collections within 48 hours and operate an emergency delivery service within 24 hours
· Act as a pivotal point between healthcare professionals and your patients and provide constant feedback
· Monitor prescriptions to ensure they are received prior to delivery. The hospital will be informed if a prescription has not been received 2 days prior to the delivery. A patient will not be left without medication and an agreed protocol will be created with the hospital to cover such emergency situations
· Organise collections upon request within 48 hours.

Personal Care
· Named Patient Co-ordinator as a regular contact
· Act as a constant link between patients and medical staff
· Provide advice and information
· Fresenius Kabi, with the hospital agreement, are happy for patients to use their own e-mail system to communicate with the Patient Care Co-ordinator, which has the dual benefits of quick communication about deliveries and patient welfare and also gives the patient a certain degree of comfort. It also enables patients with speech difficulties to communicate with us.