Print this page

Customer Services

Customer Services / Patient Services

  • Our dedicated customer services personnel are available from 9.00am to 5.30pm, Monday to Friday to deal with all product and service related queries.
  • All personnel have had comprehensive training on Fresenius Kabi products.

Patient Services

  • Fresenius Kabi Homecare Patient Care Co-ordinators are highly trained and dedicated to the care of our patients.
  • Our homecare patient co-ordinators support our patients their families and carers.
  • Fresenius Kabi have a nationwide team of experienced and dedicated Nurse Advisors who are available 24 hours 7 days a week.

Patient Care Co-ordinators Role

  • Supply introductory letter, stock card and useful information so that all patients and carers are adequately informed about the service.
  • Telephone patients to check details of stock levels or requirements, answer any queries and report any discrepancies back to the hospital.
  • Operate computerised stock control system to determine correct requirements.
  • Make arrangements for scheduled product delivery.
  • Arrange any additional deliveries or collections within 48 hours and operate an emergency delivery service within 24 hours.
  • Act as a pivotal point between healthcare professionals and your patients and provide constant feedback.
  • Monitor prescriptions to ensure they are received prior to delivery. The hospital will be informed if a prescription has not been received 2 days prior to the delivery. A patient will not be left without medication and an agreed protocol will be created with the hospital to cover such emergency situations.
  • Organise collections upon request within 48 hours.

Personal Care

  • Named Patient Co-ordinator as a regular contact.
  • Act as a constant link between patients and medical staff. 
  • Provide advice and information. 
  • Fresenius Kabi, with the hospital agreement, are happy for patients to use their own e-mail system to communicate with the Patient Care Co-ordinator, which has the dual benefits of quick communication about deliveries and patient welfare and also gives the patient a certain degree of comfort. It also enables patients with speech difficulties to communicate with us.